Tutorials & Guides
Quick Start Guide (2nd Generation)
Get up and running quickly with ZUUL
Getting Started (Web Based)
Guide for using ZUUL through the web portal
ZUUL Guide (1st Generation)
Interactive step-by-step help for residents and guest members
Categories
Import your contacts from your phone to ZUUL for easy pass sending
- Contacts & Import
Add multiple phone numbers to your account for family members
- Notifications & Settings
Learn how to add guests to your pre-approved guest list for seamless entry
- Pre-Approved Guests
Frequently Asked Questions
I tried to log in but my screen is grey.
For Android, Press down on ZUUL icon, Press on the i for App Info. Select Storage, Delete Data, Re-open ZUUL app and log back in.
For IOS, Delete the app off your phone. Turn your phone off for 1 minute. Turn back on and redownload app. Sign in.
My forgot password link doesn’t work
This can be resolved by adjusting your text size for the ZUUL App. We find 110-120% to be optimal.
I didn’t get a welcome email from ZUUL. How can I log in?
Look in your spam folder if the Welcome email is not in your inbox. You may have also deleted the email and it would be found in your recently deleted folder. If not found, send an email to support@zuulsystems.com and we will assist. We may have received incorrect information while setting up your account. Your ISP may have also rejected the email.
It says my phone number already exists but I didn’t create an account
We create the account for you with the information provided to us by your community. Please press the “Already a Member..” button and use that screen to log in.
What is my verification code? I can’t log in.
You downloaded ZUUL Guard. Please delete this app and install ZUUL Systems.
I can't access all my tiles. I have 3 blue and 3 grey. How can this be fixed?
You created a guest account, and need to be granted residential access. Please contact your community admin. Provide the phone number you used to create your account, your email address and physical address and they can push you through the system. Or you can send an email to support@zuulsystems.com with the same information and we will make the adjustment asap.
What happens when a resident moves out?
A ZUUL administrator will simply retract the resident’s rights to use through the backend system, which simultaneously voids all remaining unused guest passes.
Do I need internet connectivity at the entrance?
Yes! All of our scanners rely on cloud computing services to operate. Therefore, ZUUL communities need to be connected to the internet.
Is ZUUL just for gated communities?
Not at all – ZUUL can operate anywhere guest management is needed. ZUUL can work in dormitories, commercial parks, condos, or even high-end merchants.
ZUUL uses an outdoor scanner, so what about extreme temperatures?
Our scanners are made to withstand temperatures ranging from -40°F to +185°F.
How do I add someone to my contact list?
You can either type in a new contact through the ZUUL app or import them directly from your mobile phone.
What type of gated community is ZUUL most suited for?
We’re suited for all! ZUUL has the ability to work effectively in communities with guards using our patent-pending guard app. It also works for communities without guards. ZUUL allows guests to drive up to the weather-proof outdoor scanner and simply scan their pass to enter.
What phones does ZUUL work with?
ZUUL is compatible with Apple iOS 10 or newer and Android.
I see a lot of other products that provide access to secure communities via cell phone. Why is ZUUL unique?
ZUUL is a uniquely designed mobile application optimized for shared entrance and visitation. With ZUUL you can:
- Upload your ID.
- Have one place to store your passes from every community.
- Request a pass from a resident.
- Manage your household’s passes with the ability to retract.
ZUUL provides access to individual entrances and allows for easy control by community managers. For example, access to shared property facilities, such as a gym or swimming pool, can be enabled or disabled by community managers as needed.
Is ZUUL a mobile or desktop application?
ZUUL is optimized for on-the-go use through the mobile application in order to accommodate the activity of gated community residents, guests, and managers. In addition, desktop access to the ZUUL application is available for users.
Get in Touch
Phone Support
(561) 501-3503
Email Support
support@zuulsystems.com