Our Process
Implementing a new access control and visitor management platform can feel time consuming, disruptive, and stressful for residents and staff alike. We understand the chaos that change can create, and we know how to mitigate it as much as possible.
ZUUL’s 90 Day Plan gives your community a dedicated team that handles the heavy lifting so your managers and board can stay focused on running the community, not running a software project.
How Our 90 Day Plan Works
A structured approach that ensures a smooth transition without disrupting your community’s daily operations.
Discovery and Data Review
- Review community data and existing systems
- Help determine best methods for data extraction/transfer
- Identify gaps in resident, vehicle, and credential records
- Work with HOA/CAM to track down missing information
Communication and Change Management
- Provide ready-to-use communication templates
- Customize messaging for residents, vendors, security staff
- Outline exactly what residents need to do and when
- Set expectations for go-live dates and milestones
System Configuration and Data Migration
- Clean up and import resident and visitor data
- Configure homes, residents, vehicles, access credentials
- Align security officer workflows with the platform
- Prepare pre-built post order inserts for security officers
Training and Go Live
Comprehensive training ensures everyone is prepared for a successful launch.
For Security Officers and Admins
- Zoom or on-site training for security officers
- Role-based best practices and suggested SOPs
- Training videos that new officers can watch when needed
- Focus on getting security officers out of the gatehouse and interacting effectively
For Residents
- Zoom or on-site training sessions to show residents how to use ZUUL
- Simple walk-throughs for sending passes, managing guests, updating information
- Self-help tools that residents can access anytime
White Glove Support
First 90 Days
We don’t just launch and leave. Our team stays actively engaged during the critical first weeks to ensure everything runs smoothly.
- Dedicated onboarding support team
- Customer support email and phone for personalized assistance
- We actively encourage residents to contact us directly
- Ongoing check-ins with management to review adoption
Ongoing Partnership
Our relationship doesn’t end at 90 days. We’re committed to your long-term success.
Continuous access to self-help resources and training materials
Reporting that gives managers better data for decisions
Ongoing support via email, phone, and Zoom — we’re always available when you need us
What We Handle vs What You Handle
We take on the heavy lifting so you can focus on what matters most.
- What We Handle
- Training
- Support
- Data Cleanup
- Communication Templates
- System Configuration
- Ongoing Assistance
- What You Handle
- Approvals
- Policy decisions
- Resident communication sign-off
What We Guarantee
Every ZUUL implementation includes these core commitments.
- Review of your community data
- Data validation and import support
- Communication templates
- Zoom or on-site training
- Customer support resources
- 90 days of white glove support
Ready to Secure Your Community?
See how ZUUL and Centurion can transform your community’s security. Schedule a personalized demo with our team.