Quick Start Guide

Get up and running with ZUUL in minutes.

Follow these steps to set up your account, create passes, and manage guests.

Try: password, profile, recurring pass, pre-approved, import contacts

Browse all topics below or use the search above.

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Welcome & Sign In

Find Your Welcome Email

Look in your email for a Welcome email from support@zuulsystems.com. If not found in your inbox, it may have gone to your spam folder. Find your PHONE NUMBER and TEMPORARY PASSWORD, as they will be needed to create your account.

If the phone number is incorrect, STOP, and speak with your property manager.

Download the ZUUL App

Download the ZUUL Systems app from either the App Store or Play Store. Please note, you want to download the ZUUL app that has a dark background and the ZUUL Systems logo in white.

When prompted, Check the box agreeing to Privacy Policy and Terms of Service. Press “I Agree”.

Sign In & Create Password

At the login screen, type in the Phone Number and Temporary Password found in your Welcome email. Press “Sign In”.

You will then be prompted to create and confirm your new password. Please note your new password must be at least 9 digits long, with at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character (!,@,#,$,%,^,&,*). Press the eyes to the right to see what you typed to make sure they match.

Press “Update”.

Special characters allowed: ! @ # $ % ^ & *

Set Up Your Profile

Profile Setup

General Information

Check that the information on Page 1 of your Profile is accurate. You can also add up to 2 additional phone numbers for the officers to call you at.

Press “NEXT”.

Contact Information

On the Contact Information Page, enter the address of the unit of the community ZUUL is being used in.

You may need to press in the middle of the screen after you select the state, in order to remove the keyboard.

Press “NEXT”.

Upload License

The last page of your profile requests that you upload an image of your driver’s license.

Press "FINISH". You will see that your profile has been updated. PRESS "CONTINUE".

IF YOU ARE NOT COMFORTABLE UPLOADING YOUR LICENSE, TAKE A PICTURE OF ANYTHING AND PRESS "USE PHOTO".

Import Contacts

Import Contacts from Cell Phone

How to Import Contacts

Go to your ZUUL Systems Dashboard and Press the “CONTACTS” Tile.

Selecting and Importing Contacts

Your contacts will be displayed in order by First Name. A checkmark will be shown next to the phone number you would import, if you select that individual.

You can scroll through your list, or you can type a name in the search bar
Press on the "circle" to the left of any name to select it for import
If the contact has multiple phone numbers, and you want to change which will be imported, Press to the right of the number you want, and the checkmark will move
When you have completed making your selections, Press the "IMPORT SELECTED" button

If you select many contacts at once to import, please note it may take up to one second per entry. Please be patient.

A confirmation of import will appear at the bottom.

Press the "3 horizontal lines" to the right of any entry to choose an option from the dropdown.

Sending a One-Time Use Pass via Text

One-Time Use Pass

Sending a One-Time Use Pass via Text

PRESS on the menu tab to the right of your contact.

PRESS Send a Pass.

Pass type defaults to One-time.

Pass validity can be 3 – 48 hours. This means that the pass can be used one-time only within the chosen time frame.

You can see that with a One-time pass we automatically give you the ability to send this pass by text message.

PRESS Next
PRESS Finish
On Android devices, at the bottom of the screen, you will be required to select which messenger service you want to use
On an iPhone, your text messenger will automatically open and populate the phone number of the recipient and a link for their QR code
PRESS the Send button on your text messenger

Create Your Own Recurring No Limit Pass

Recurring No-Limit Pass

Add Yourself as a Contact

Open your ZUUL Systems App and Press on the “CONTACTS” Tile.

In the bottom right corner, Press on the "+" next to Add Contacts
For this example, please select the top option, "the head", which allows you to create an entry manually
You can also import contacts by accessing the phone book on your device
Type in your name and enter the phone number used to create your account
You do not need to enter an email; it is optional
Press "Create"

Send a Recurring No-Limit Pass

When the page refreshes, you will see your name listed with 3 horizontal lines to the right.

Press on the “3 horizontal lines” and Select the top option, “Send a Pass”.

On line 2, Pass Type. Press on "One Time"
Scroll to "Recurring". Select "Recurring" and Press "OK"
On line 5, it will now say Recurring For and defaults to 3 hours
Press on "3 Hours" and scroll down to "No Limit". Select "No Limit" and Press "OK"
Scroll down to the bottom of the page, Press "Next"
You will be notified that your pass has been sent. Press "Finish"
You will now be brought back to your Contacts screen. Press the "back arrow" in the upper left corner, and you will now be back to your dashboard

Using Your QR Code

To use your Recurring No Limit Pass, Press on the “PASSES” Tile on your dashboard.

On your pass, Press on the “3 horizontal lines” under No Limit and Select “Pass Details”.

Scan your QR code by the officer or kiosk.

Once scanned, that QR code is no longer valid.

To receive your new QR code, go back to your dashboard and Press on “PASSES” Tile. Press on the “3 horizontal lines” under No Limit on your pass and Select “Pass Details”. A new QR code will be available for use (valid 15 minutes after prior recurring pass QR code was scanned).

Pre-Approved Guest List

Your Pre-Approved Guest List

Access Your Pre-Approved List

Open your ZUUL Systems app and Press on the “PREAPPROVED” Tile.

In the lower right corner, Press the “+” next to Add Pre-Approved.

For Vendors and Deliveries

For vendors and deliveries, you only need to enter the company name.

Type in the name of the Company; example, ABC Air Conditioning
Always leave the phone number EMPTY
Select when you want the entry to automatically be removed from your list
You can also leave notes regarding that guest for the officer to see
Press "Create"

For Family and Friends

For family and friends, you need to enter both their name and cell phone number.

When you select "permanent", the expiration year changes by 100 years.

Managing Pre-Approved Entries

Your Pre-Approved list shows you your guest’s name, associated phone number, and expiration date. Please note, when the phone number is left empty, the result is 111-111-1111. When processing a guest with this generic phone number, the security officer is instructed to take a picture of this guest’s driver’s license.

You can also add a Contact to your Pre-Approved list by going to your Contacts. Press on the "3 horizontal lines" next to their name, and Select "Add to Pre-Approved".

ZUUL Key

Using the ZUUL Key

ZUUL Key

PRESS on the KEY in the upper right corner of your dashboard.

Note that a RED CLOCK means that you do not have access to that door at this time.

Press and hold your finger down on the door you want to open until you see the “Entrance request has been sent” message in green at the bottom.

Adjusting Text Size

Adjusting Text Size (iOS)

How to Adjust Text Size

If you need larger text in the ZUUL app, you can adjust the text size through your iOS Control Center.

Open ZUUL App
Place finger on upper right corner of screen and drag down
If Text Size already in Control Board skip to step 7
If Text Size not in Control Board, press + button in upper left corner of screen
Press + Add a Control at bottom of screen
Select Text Size and add to control board
Press finger down on Text Size Control until it opens to a full screen
Select 110% and Zuul Systems Only
Re-open ZUUL Systems App